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Live Support
Introduction:
Live Chat is software for Customer Relationship Management (CRM) that enables the company to handle the support operations by providing 24 by 7 Chat supports.
Objective:
To develop a web based client/server application which will help in chatting to website customers/visitors, when they are on our website.
Solution:
The system consists of a robust chat server built on pure Java networking technology and XML. The client interfaces consists of an agent management interface build in Swing. And the client and agent chat interface build in pure Java, JavaScript and HTML. Used Java collection framework extensively. This application is develop using Java Networking, Swing, XML, JavaScript and Linux.
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