{"id":1352,"date":"2019-04-15T14:56:55","date_gmt":"2019-04-15T14:56:55","guid":{"rendered":"https:\/\/www.futurismtechnologies.com\/blog\/?p=1352"},"modified":"2019-06-04T13:05:14","modified_gmt":"2019-06-04T13:05:14","slug":"importance-of-data-science-in-strengthening-debt-management-processes","status":"publish","type":"post","link":"https:\/\/www.futurismtechnologies.com\/blog\/importance-of-data-science-in-strengthening-debt-management-processes\/","title":{"rendered":"Data Science in Strengthening Debt Management Processes"},"content":{"rendered":"<p>The global credit environment absorbed the effects of the\nfinancial crisis at varying speeds. In some places, loss rates have remained\nrelatively high, in others, the past decade has seen steady improvement, with\ntapering losses that have only recently begun to climb again. With global\nexpansion, markets lenders have increased their risk exposure by issuing newer\nproducts designed around easier underwriting guidelines. In a bid to chase\nnumbers, little attention has been paid on maintaining and improving collection\nability &#8211; resulting in debt load rise. With a highly stressed market where the\nconvention skills and staff don\u2019t work, there is a need for more efficient and\neffective collection operations.<\/p>\n\n\n\n<p>Data Science has become the most dominant theme across all\nindustries. The banking industry is no stranger to benefits of advanced\nanalytics, across a wide array of sub-verticals like lending, regulatory,\npersonal finance, insurance, wealth management, and debt management. There are\nvarious applications of advanced analytics which are helping banks to make\nbetter business decisions and improve profitability.<\/p>\n\n\n\n<p>The need to renew collection operations provides lenders an ideal opportunity to build new technologies. The need to enable collection operation using advanced analytics and machine learning is the need of the hour. These powerful digital innovations are transforming collection operations, helping to improve the performance at a lower cost. Moreover, better criteria for customer segmentation and more effective contract strategies can significantly improve performance for the collection operations.&nbsp; More accurate loss forecasting strategies with better customer segmentation result in a better performing collection process.<\/p>\n\n\n\n<a href=\"mailto:nathand@futurismtechnologies.com?cc=santoshy@futurismtechnologies.com&amp;subject=Send me white paper and case study&amp;body=Kindly send me latest Whitepaper\/Case Study related Data Science Services\"><figure class=\"wp-block-image\"><noscript><img decoding=\"async\" width=\"900\" height=\"400\" src=\"https:\/\/www.futurismtechnologies.com\/blog\/wp-content\/uploads\/2019\/04\/Webp.net-compress-image-12.jpg\" alt class=\"wp-image-1356\" srcset=\"https:\/\/www.futurismtechnologies.com\/blog\/wp-content\/uploads\/2019\/04\/Webp.net-compress-image-12.jpg 900w, https:\/\/www.futurismtechnologies.com\/blog\/wp-content\/uploads\/2019\/04\/Webp.net-compress-image-12-300x133.jpg 300w, https:\/\/www.futurismtechnologies.com\/blog\/wp-content\/uploads\/2019\/04\/Webp.net-compress-image-12-768x341.jpg 768w\" sizes=\"(max-width: 900px) 100vw, 900px\"><\/noscript><img decoding=\"async\" width=\"900\" height=\"400\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20viewBox%3D%220%200%20900%20400%22%3E%3C%2Fsvg%3E\" alt class=\"wp-image-1356 lazyload\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20viewBox%3D%220%200%20900%20400%22%3E%3C%2Fsvg%3E 900w\" sizes=\"(max-width: 900px) 100vw, 900px\" data-srcset=\"https:\/\/www.futurismtechnologies.com\/blog\/wp-content\/uploads\/2019\/04\/Webp.net-compress-image-12.jpg 900w, https:\/\/www.futurismtechnologies.com\/blog\/wp-content\/uploads\/2019\/04\/Webp.net-compress-image-12-300x133.jpg 300w, https:\/\/www.futurismtechnologies.com\/blog\/wp-content\/uploads\/2019\/04\/Webp.net-compress-image-12-768x341.jpg 768w\" data-src=\"https:\/\/www.futurismtechnologies.com\/blog\/wp-content\/uploads\/2019\/04\/Webp.net-compress-image-12.jpg\"><\/figure><\/a>\n\n\n\n<p>The traditional collection process segregates customers into\na few simple risk categories, based on delinquency or simple analytics assigns\nto customer service teams. Lower risk customers are generally assigned to newer\nagents which follow a standardized script without evaluating customer behavior.\nThe medium risk customers are assigned to agents with moderate skills set who\nfollow a standardized script and are trained to assess customer behavior.\nHigher risk customers are assigned to skilled agents who use less standardized\napproaches to assess customer behavior.<\/p>\n\n\n\n<p>The advanced analytics makes more appropriate customer\nsegmentation using a lot of data such as customer demographics, information of\noverdraft, client transactions, contracts, collaterals, customer voice archives\nto classify customers into microsegments for more targeted interventions. <\/p>\n\n\n\n<figure class=\"wp-block-image\"><noscript><img decoding=\"async\" width=\"1000\" height=\"650\" src=\"https:\/\/www.futurismtechnologies.com\/blog\/wp-content\/uploads\/2019\/04\/Webp.net-compress-image-13.jpg\" alt=\"Debt intelligence management  \" class=\"wp-image-1354\" srcset=\"https:\/\/www.futurismtechnologies.com\/blog\/wp-content\/uploads\/2019\/04\/Webp.net-compress-image-13.jpg 1000w, https:\/\/www.futurismtechnologies.com\/blog\/wp-content\/uploads\/2019\/04\/Webp.net-compress-image-13-300x195.jpg 300w, https:\/\/www.futurismtechnologies.com\/blog\/wp-content\/uploads\/2019\/04\/Webp.net-compress-image-13-768x499.jpg 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\"><\/noscript><img decoding=\"async\" width=\"1000\" height=\"650\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20viewBox%3D%220%200%201000%20650%22%3E%3C%2Fsvg%3E\" alt=\"Debt intelligence management  \" class=\"wp-image-1354 lazyload\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20viewBox%3D%220%200%201000%20650%22%3E%3C%2Fsvg%3E 1000w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" data-srcset=\"https:\/\/www.futurismtechnologies.com\/blog\/wp-content\/uploads\/2019\/04\/Webp.net-compress-image-13.jpg 1000w, https:\/\/www.futurismtechnologies.com\/blog\/wp-content\/uploads\/2019\/04\/Webp.net-compress-image-13-300x195.jpg 300w, https:\/\/www.futurismtechnologies.com\/blog\/wp-content\/uploads\/2019\/04\/Webp.net-compress-image-13-768x499.jpg 768w\" data-src=\"https:\/\/www.futurismtechnologies.com\/blog\/wp-content\/uploads\/2019\/04\/Webp.net-compress-image-13.jpg\"><\/figure>\n\n\n\n<p>By using advanced analytics and applying machine-learning\nalgorithms, banks can move to a deeper, more nuanced understanding of their\nat-risk customers. <\/p>\n\n\n\n<p>Banks moving to an analytics-based model for collections\nhave begun to realize gains in efficiency and effectiveness. A leading North\nAmerican bank has rolled out several machine learning models that improve the\nestimation of customer risk, identifying customer with a higher propensity to\nself-care. These models have so far enabled the banks to save $ 25 million on a\n$1 billion portfolio.<\/p>\n\n\n\n<p>Most banks can achieve results of this magnitude by\nintroducing an analytics-based solution quickly and then making the needed\nimprovement.<br>\n<br>\n<strong>Why Futurism Technologies: <\/strong><\/p>\n\n\n\n<p>Data science (Machine learning and Artificial Intelligence)\nrequires masses of data from many kinds of sources as a start in the journey to\nbuild models to arrive at intelligent business decisions. Data sources include\ncustomer demographics, collections and account activity, and risk ratings.\nCreating a synthetic variable from raw data helps further in enriching the\ndata.<\/p>\n\n\n\n<p>The machine learning or AI (models) built on this data helps\nidentify markers for high-risk accounts from variables such as cash flow status,\nownership of banking products, collection history, and banking and investment\nbalances.<\/p>\n\n\n\n<p>Making sense of data is essentially a journey. We at\nFuturism technologies work along with the customer with a complete team of data\nscientists, data engineers, testers and banking industry specialists to\ndevelop, operationalize and activate (DOA) models to cater to the business\nneeds.<\/p>\n\n\n\n<p>Futurism technologies has worked with multiple customers to\nimplement intelligent debt management solutions using the DOA process\nframework. <\/p>\n\n\n\n<p>The solution built helped issuers identify the optimal\ntreatment and contact strategy for each delinquent account, deploying the\nsolution inside the existing collections workflow environment, and training\ncollectors to use the system and collect additional data to improve model\nperformance. The rough timeline was about 4- 8 months can vary depending on the\nmaturity and complexity of the data source and models.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><noscript><img decoding=\"async\" width=\"1024\" height=\"539\" src=\"https:\/\/www.futurismtechnologies.com\/blog\/wp-content\/uploads\/2019\/04\/Webp.net-compress-image-10-1024x539.jpg\" alt=\"intelligent debt management solutions\" class=\"wp-image-1355\" srcset=\"https:\/\/www.futurismtechnologies.com\/blog\/wp-content\/uploads\/2019\/04\/Webp.net-compress-image-10-1024x539.jpg 1024w, https:\/\/www.futurismtechnologies.com\/blog\/wp-content\/uploads\/2019\/04\/Webp.net-compress-image-10-300x158.jpg 300w, https:\/\/www.futurismtechnologies.com\/blog\/wp-content\/uploads\/2019\/04\/Webp.net-compress-image-10-768x404.jpg 768w, https:\/\/www.futurismtechnologies.com\/blog\/wp-content\/uploads\/2019\/04\/Webp.net-compress-image-10.jpg 1055w\" sizes=\"(max-width: 1024px) 100vw, 1024px\"><\/noscript><img decoding=\"async\" width=\"1024\" height=\"539\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20viewBox%3D%220%200%201024%20539%22%3E%3C%2Fsvg%3E\" alt=\"intelligent debt management solutions\" class=\"wp-image-1355 lazyload\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20viewBox%3D%220%200%201024%20539%22%3E%3C%2Fsvg%3E 1024w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" data-srcset=\"https:\/\/www.futurismtechnologies.com\/blog\/wp-content\/uploads\/2019\/04\/Webp.net-compress-image-10-1024x539.jpg 1024w, https:\/\/www.futurismtechnologies.com\/blog\/wp-content\/uploads\/2019\/04\/Webp.net-compress-image-10-300x158.jpg 300w, https:\/\/www.futurismtechnologies.com\/blog\/wp-content\/uploads\/2019\/04\/Webp.net-compress-image-10-768x404.jpg 768w, https:\/\/www.futurismtechnologies.com\/blog\/wp-content\/uploads\/2019\/04\/Webp.net-compress-image-10.jpg 1055w\" data-src=\"https:\/\/www.futurismtechnologies.com\/blog\/wp-content\/uploads\/2019\/04\/Webp.net-compress-image-10-1024x539.jpg\"><\/figure>\n\n\n\n<p><strong>Digging Deeper:<\/strong><\/p>\n\n\n\n<p>Most work today falls into two sides of collections and bad debt management:<br>\u25cf <strong>Reactive collections:<\/strong>  Using predictive analytics to determine the best efforts for collections. The aim is to prioritize collection activities by ranking those most likely to pay as well as successful outcomes.<br>\u25cf <strong>Proactive collections:<\/strong>  Pre-delinquency management to identify the triggers and events that take place before someone starts missing out payments so that business can proactively communicate to those customers and keep them on the path away from delinquency<\/p>\n\n\n\n<p>Our approach for most customers has been to look at\npre-delinquency management, and this is why we marry the analytics processes\nwith customer engagement. It is about getting to the customer ahead of time and\nensuring the right and prompt messaging through the right channels. The\npredictive analytics drops a lot of past approaches around ranking, segments,\nand profiling to predict successful outcomes such as customer most likely to\npay because of a phone call or a letter. It allows banks to start prioritizing\noffers and understand if the customer needs a different kind of conversation.<\/p>\n\n\n\n<p>As one size doesn\u2019t fit all, customer segmentation enables\nus to find an effective approach. <\/p>\n\n\n\n<p>The most significant barrier to analytic success revolves around data, such as having the right data and data connection, methods to manage a large amount of data. Beyond the data some other common challenges include<\/p>\n\n\n\n<p>\u25cf People: Being able to attract and retain the right types of people and the right skill sets to keep up with an organization\u2019s analytic demands.<\/p>\n\n\n\n<p>\u25cf Tools: Being able to turn all that data into actual insights and into real information that can be used by the business<\/p>\n\n\n\n<p>\u25cf Actions: The ability to act on that data. It\u2019s not going to solve any problems having great models and insights if there\u2019s no way to deploy them into business processes and into the channels that involve customer engagement to influence and change behaviors <\/p>\n\n\n\n<p>With these challenges also come opportunities. With data,\nthe question here is can you get at it? What can you access? It might be\noperational data, billing data, maybe transactional or usage data as well. And\nthat might exist in many different types of systems. As far as people go,\nagain, it\u2019s a matter of skills and volume of resources. Tools are all around\nbringing in the right technologies that enable efficiency and enable the\nprocesses to get us from point A, which is data, to point B, which is process\nchange and insights. And finally, the action piece is making sure that the\nanalytics that you\u2019re chasing is the analytics that is going to solve the\nbusiness needs and can be used within the processes that exist today for\ncustomer engagement.<\/p>\n\n\n\n<p>Bringing all the pieces together will realize in a robust\ncustomer view that will enable a lot of analytic insight.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Contact Strategies and Channel Integrations:<\/strong><\/h2>\n\n\n\n<p>The analytics engine built for intelligent debt managed\nneeds to integrate with digital channels. Note that digital channel provides\ngreat opportunity to efficiently understand customer behavior and improve risk\nmanagement even further. One such way is Augmented Analytics, a branch that\nenables you to learn customer behavior and improve risk management. Integrating\naugmented analytics with end-to-end CRM analytics is generally the utopian\nstate for many lending houses.<\/p>\n\n\n\n<p>However, the truth is, augmented analytics is a\nnext-generation data and analytics paradigm that uses machine learning to\nautomate data preparation, insight discovery and insight sharing for a broad\nrange of business users, operational workers.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Some of the standard\nchannel integrations are &#8211; <\/strong><\/h2>\n\n\n\n<p>1) <strong>Websites, Mobile apps<\/strong> &#8211; Display messages and repayment options as soon as customers log in to increase awareness and provide opportunities for early delinquency reduction. Web site integration with CRM Analytics gives an added advantage of tracking the effectiveness of messages.<\/p>\n\n\n\n<p>2) <strong>Messenger and Chat<\/strong> &#8211; Collectors contact customers and negotiate payment options with chat functionality and free messenger applications. Integrating deep learning voice and text analysis helps in understanding customer behavior. <\/p>\n\n\n\n<p>3) <strong>Virtual Agents<\/strong> &#8211; By calling customers in early delinquency stages, the state-of-the-art virtual collection agent can emulate the best collection agent.<\/p>\n\n\n\n<p>Most banks today understand that analytics and automation\nwill transform their collection operations. Even if there is a reluctance to\nmove ahead, we help the customer to understand and realize the true value of\nanalytics and automation. We explain them logically the power of data analytics\nin meeting the new delinquency challenges that are on the horizon.&nbsp; <\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Engagement Model<\/strong><\/h2>\n\n\n\n<p>Every bank can be at a different maturity level of data,\nprocess, and people. Futurism Technologies starts with a 2-3 weeks discovery\nworkshop to analyze the readiness of data system, processes, and business goal\nto charter a program.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>In A Nutshell: <\/strong><\/h2>\n\n\n\n<p>Through carefully considering and adopting good predictive\nanalytics and customer engagement practices, banks can reduce their bad debt\nand improve customer satisfaction. Since each bank faces unique circumstances,\nthe process may vary between companies. That&#8217;s precisely why it&#8217;s important to\nconsider the individual needs before moving forward. <\/p>\n\n\n\n<p>At Futurism Technologies, we believe that Improving\ncollection operation efficiency and reducing losses is a journey.&nbsp; And with all our knowhows, we will walk with\nyou throughout that journey from data to models, to state-of-the-art\npre-delinquency management.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The global credit environment absorbed the effects of the financial crisis at varying speeds. In some places, loss rates have remained relatively high, in others, the past decade has seen steady improvement, with tapering losses that have only recently begun to climb again. With global expansion, markets lenders have increased their risk exposure by issuing &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.futurismtechnologies.com\/blog\/importance-of-data-science-in-strengthening-debt-management-processes\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Data Science in Strengthening Debt Management Processes&#8221;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":1366,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[66],"tags":[],"class_list":["post-1352","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-data-science","entry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.8.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Data Science in Strengthening Debt Management Processes -<\/title>\n<meta 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