Built a Dedicated Delivery Team
For Cloud Based Company

Executive Summary

Client required an extended support during non-business hour to support critical customer application.Client wanted a solution to managed sudden work load

Client Challenges

  • No dedicated delivery team
  • Solution to managed sudden work load
  • Off hours’ support
  • Quick response
  • Quickly the address to infra challenges

Technology Stacks

  • Windows and Linux L2 and L3 engineers
  • Windows Core 2012 and 2016 servers
  • Cisco Catalyst 3560 series switches.
  • EMC 5 SAN storage

Our Solutions

  • Futurism built a dedicated team for the client having L2/L3 engineers, who will work as clients extended team working remotely.
  • MSP Tech Manager will assign the work to these offshore engineers and offshore team will be part of the daily meetings.
  • A Local Tech Manager will be a SPOC for all work assigned and escalations; making it easier.

Quantifiable Benefits

  • 38% cost reduction for the hired L2 and L3 engineers
  • Flexibility to manage the work load and off-business hours
  • Improved coverage through flexible work hours.
  • Robust relationship management through technical manager

About Futurism Technologies

Futurism believes communication between customer and company is the key success factor in any business relationship. If you wish to make an inquiry, or require information regarding our services, please get in touch with us.

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