Cost Deduction of 43% and
Improved IT Infrastructure

Executive Summary

A Leading Healthcare Company in North America.

Client Challenges

  • Client required a cost-effective solution to monitor and manage its IT infrastructure spread across the globe
  • Inability to take up new project roll-outs at faster pace due to inefficiencies in the system.
  • Requirement of mix of Dedicated & Shared models based on the criticality of the business infrastructure

Technology Stacks

  • Windows and Linux L2 and L3 engineers
  • Windows 2012, 2016 Servers
  • Ubuntu 16.4 18.0 Core Server
  • EMC SAN Storage
  • Lenovo omega NAS Storage
  • Dell Legacy devices 2200 and 2300 series
  • Dell Data Link Layer/Layer2 7000 series Switchs

Our Solutions

  • Futurism's Platform based delivery and experienced service delivery platform
  • RIM (Remote Infrastructure Management) operations set up to support all regions and domains.
  • Defined and adopted standard processes for IT operations based on ITIL standards
  • Futurism's Automation framework; resulting in to operational efficiency
  • Futurism's shared services model coupled with 24x7 monitoring/help desk helped in infrastructure availability

Quantifiable Benefits

  • 43% cost reduction through vendor consolidation and RIM.
  • Drastic improvement in up time.
  • 98% SLA rate achieved for all defined enterprise applications.
  • A dedicated service management team helped in improving the customer experience of helpdesk.
  • Faster resolution of tickets resulted in to customer satisfaction.

About Futurism Technologies

Futurism believes communication between customer and company is the key success factor in any business relationship. If you wish to make an inquiry, or require information regarding our services, please get in touch with us.

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