55% Reduction in IT Infrastructure
Operations Cost

Executive Summary

A leading retail company has operations across North America. Over the years, they have grown inorganically, through various acquisitions. The company achieved 55% reduction in IT Infrastructure operations cost through vendor consolidation and managed services adoption.

Client Challenges

As the company’s business grew, their IT landscape became heterogeneous. For this, they engaged with multiple vendors for their IT infrastructure operations leading to astronomically increased budgets. With multiple vendors serving several enterprise applications, they soon realized that they were running a very costly and inefficient IT infrastructure operations with poor service levels.

Technology Stacks

  • Windows 2012 R2 Servers
  • Ubuntu 16.4 Core server
  • Virtualization Hyper-V
  • HP MSA 2040 SAN Storage
  • Symantec Backup Application

Our Solutions

  • Transitioning from multiple local and global vendors including the internal IT team
  • Remote Infrastructure Management (RIM) operations set up to support all regions and domains.
  • Defined and adopted standard processes for IT operations
  • Data center-managed services
  • End user-managed services
  • Server, virtualization, backup and storage operation
  • Implementation of ITIL and ISO 9001 standards

Quantifiable Benefits

  • 55% cost reduction through vendor consolidation and RIM
  • Drastic improvement in turnaround time
  • Optimized team size and skill match based on sophisticated real-time data analytics
  • 98% first time resolution (FTR) rate achieved for all defined processes
  • Seamless resolution of incidents within predefined SLA and improved quality

About Futurism Technologies

Futurism believes communication between customer and company is the key success factor in any business relationship. If you wish to make an inquiry, or require information regarding our services, please get in touch with us.

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