Cost Deduction of 43% and
Improved IT Infrastructure

Infrastructure management services

Executive Summary

A Leading Healthcare Company in North America.

Client Challenges

  • Client required a cost-effective solution to monitor and manage its IT infrastructure spread across the globe
  • Inability to take up new project roll-outs at faster pace due to inefficiencies in the system.
  • Requirement of mix of Dedicated & Shared models based on the criticality of the business infrastructure

Technology Stacks

  • Windows and Linux L2 and L3 engineers
  • Windows 2012, 2016 Servers
  • Ubuntu 16.4 18.0 Core Server
  • EMC SAN Storage
  • Lenovo omega NAS Storage
  • Dell Legacy devices 2200 and 2300 series
  • Dell Data Link Layer/Layer2 7000 series Switchs

Our Solutions

  • Futurism’s Platform based delivery and experienced service delivery platform
  • RIM (Remote Infrastructure Management) operations set up to support all regions and domains.
  • Defined and adopted standard processes for IT operations based on ITIL standards
  • Futurism’s Automation framework; resulting in to operational efficiency
  • Futurism’s shared services model coupled with 24×7 monitoring/help desk helped in infrastructure availability

Quantifiable Benefits

  • 43% cost reduction through vendor consolidation and RIM.
  • Drastic improvement in up time.
  • 98% SLA rate achieved for all defined enterprise applications.
  • A dedicated service management team helped in improving the customer experience of helpdesk.
  • Faster resolution of tickets resulted in to customer satisfaction.

About Futurism Technologies

Futurism Technologies is a global business leader, that bringing 360-degree Digital Transformation for business enterprises of various sizes, as well as technology providers by delivering assured business efficiency through a set of new-age technologies. We provide end-to-end high quality and cost-effective IT services to a variety of industries. With state of the art offices in India, US, UK, Australia, and UAE, we have become a global trusted partner of our clients by delivering age-defining and convention-defying digital transformation solutions.

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