Built a Dedicated Delivery Team
For Cloud Based Company

Infrastructure management services

Executive Summary

Client required an extended support during non-business hour to support critical customer application.Client wanted a solution to managed sudden work load

Client Challenges

  • No dedicated delivery team
  • Solution to managed sudden work load
  • Off hours’ support
  • Quick response
  • Quickly the address to infra challenges

Technology Stacks

  • Windows and Linux L2 and L3 engineers
  • Windows Core 2012 and 2016 servers
  • Cisco Catalyst 3560 series switches.
  • EMC 5 SAN storage

Our Solutions

  • Futurism built a dedicated team for the client having L2/L3 engineers, who will work as clients extended team working remotely.
  • MSP Tech Manager will assign the work to these offshore engineers and offshore team will be part of the daily meetings.
  • A Local Tech Manager will be a SPOC for all work assigned and escalations; making it easier.

Quantifiable Benefits

  • 38% cost reduction for the hired L2 and L3 engineers
  • Flexibility to manage the work load and off-business hours
  • Improved coverage through flexible work hours.
  • Robust relationship management through technical manager

About Futurism Technologies

Futurism Technologies is a global business leader, that bringing 360-degree Digital Transformation for business enterprises of various sizes, as well as technology providers by delivering assured business efficiency through a set of new-age technologies. We provide end-to-end high quality and cost-effective IT services to a variety of industries. With state of the art offices in India, US, UK, Australia, and UAE, we have become a global trusted partner of our clients by delivering age-defining and convention-defying digital transformation solutions.

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