- Voice Recognition and Assistance
The client's eCommerce platform incorporated AI-driven voice recognition and assistance, enabling customers to interact with the platform using voice commands, simplifying the user experience and providing a more accessible shopping experience.
- Fraud Detection and Prevention
By implementing AI-based fraud detection algorithms, the client's eCommerce platform identified and prevented fraudulent activities, reducing the risk of chargebacks and improving overall transaction security.
AI-powered sentiment analysis tool monitored customer feedback across multiple channels, including social media, reviews, and support interactions, allowing the client to better understand customer needs, address concerns, and improve customer experience.