Bulging with the presence of 40 hotels in 9 countries, the client isn’t just leading the hospitality industry. It is creating and recreating the footsteps for others to follow. Having moved away from customization to personalization, the client is always looking to accelerate its innovation endeavors.
Though within its limited technical knowledge, it built a system to reach as close to the customer insights, it was full of following loopholes:
Battling with all these too-real challenges, the client finally came to us with a requirement to have a unified customer view to scale up & integrate data.
Since lack of data analytics was the main pain point of the customer that kept it away from having a unified customer view, we built a platform that could incorporate data from various sources like guest profile, guest integration data, 3rd party, analytics data etc. The following implementations formed the building blocks of this platform:
Futurism Technologies is a global business leader, that bringing 360-degree Digital Transformation for business enterprises of various sizes, as well as technology providers by delivering assured business efficiency through a set of new-age technologies. We provide end-to-end high quality and cost-effective IT services to a variety of industries. With state of the art offices in India, US, UK, Australia, and UAE, we have become a global trusted partner of our clients by delivering age-defining and convention-defying digital transformation solutions.
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